A faulty sofa (the recline function did not work) was delivered to my eldery parents house. My parents told the private delivery company that they did not want the sofa. The delivery company told my parents that that was not possible. My parents spoke to Lila at Fabb Furniture in the Watford Branch and they effectively forced my parents to have a repair. They pushed this option onto my parents even though they asked for a refund. I have spoken to the Manager at Fabb Furniture Watford branch (Russell) today who was very unsympathetic and unhelpful. He said that my parents have now accepted a repair and are not entitled to a refund unless the item cannot be repaired. So now we, like many other customers it seems, are in limbo waiting on a repair. From the reviews of other customers I think could take a long time. Fabb Furniture head office is also incorrectly telling us that the Consumer Rights Act prevents them from giving us a refund once a repair has started. I doubt that legislation prevents a company from affording more rights to an indiviudal - I am sure this is simply just Fabb Furniture's company policy but yet again they are giving inaccurate information to customers. Extremely poor aftercare services. Have been on the phone this morning for 35 minutes trying to get an update on the repair. Don't buy from them.