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Anonymous
Fabletics Here is my experience with Fabletics VIP-client membership. I am no longer interested in doing business with this company. In May 2023 I had 11 or 12 credits totaling $689.42 and 785 reward points. On May. 30,2023 I called Fabletics 1 (844) 322-5384 to verify credits available and account status. This information 11/12 credits and 785 reward points was confirmed ✅. After updating my account information I was never told that my credits were about to expire. 7/14/23 I called Fabletics after trying to place an order on this call I was told I had 0 credits and 0 reward points. The person who was helping me kept saying there was nothing she could do to return any of the money spent I had spent as a VIP-client. After pleading for some type of compensation she got cleared to give me 3 credits back and 785 reward points. Three credits ($179.85) On 7/14/23 I ordered 3 items the same day to avoid forgetting to use the credits. 3 credits is roughly $179.85 returned of $689.42 spent as a VIP-client That means I lost $509.57 Today 8/1/2023 I called to determine if my shipment was delivered and it turns out the Apartment number on the package was incorrect 1 instead of 101. According to the representative on 7/29/23 My shipment of the items was returned to sender 7/29/23 for insufficient address. On the call Dawn helped me and stated my order would be shipped back to me with the correct apartment number however one of the items would not be sent to me . I asked why all three items would not be sent back, the rep had just stated the package had not been received back fully only on its way. She restated only two items would be sent and I would receive credit for the 3rd item. I asked how come a package that has not been restored back into their inventory could not be fulfilled. Why would they remove an item. The explanation was in circles I highly suggest against a membership that indicates VIP-client status and can’t fulfill orders properly for VIP-client memberships.
1 year ago
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Fabletics has a 2.5 average rating from 35 reviews

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