I paid for a manual that was advertised to be VIN-specific to my car. What they sent me was 8,500 pages that were mostly unrelated to my car. So I contacted them to ask for a refund and they refused. Then Stefan, who claims to be the owner, got nasty with me, so I contacted my bank and explained to them how I got scammed. Within a few weeks, my bank contacted me to tell me that my money was 100% refunded to me permanently. If you want your money refunded, make sure to explain to your bank that this company provides a SERVICE and not a PRODUCT. The service they provide is a customized manual, but that's not what you get. It's easy to beat them and get your money back if you explain that to your credit card company.