I consider myself extremely fortunate to have found Factory Manuals. I owe Ford and Mercury vehicles. The fact that FM generate a definitive manual based on the vehicles VIN, is highly desirable. Their clear and concise communications, are unparalleled! Stefan will make good on any issue you may encounter. I have purchased 4 manuals for 4 separate vehicles. I have utilized every one of them. Interestingly enough, I am in the Detroit area and found no better products. Do not hesitate to ask Stefan questions. He will respond promptly. Signed: Satisfied Customer!