Bad.Bad. Bad. For customer service go anywhere else. We asked for someone to quote for all new windows and doors for our 5 bedroom house. They refused to even send anyone until we had chosen the type and colour. Now, the whole reason we wanted a quote was that we could decide on type based on the quote. There are plenty of companies -Senator- for example that came within 24 hours of our request for a quote. We are kicking off our deep retrofit project so who needs a ignorant company unwilling to quote! As in Pretty Woman....big mistakes lads. Huge So for any competent level of customer service. Go to any other window company.