When we were first ordering our GoKart I had nothing but good things to say. Super quick to respond to questions and fantastic updating us through the process of getting the product shipped. We have had nothing but issues since. Our children have ridden the GoKart maybe 5 times and it is now completely broken due to a bent gear and the chain falling off every time you take off to drive. We have created support tickets and called multiple times and we cannot get anyone to help us. It has been over a month since we started trying to contact them. Horrible customer service and very disappointed with our purchase. Huge waste of money