Do not order from this company. They are horrible, dishonest, and rude. They sent me a damaged quad that was missing front shocks and hardware. First red flags were that they advertised military discount on their website but didn't honor that, free shipping and didn't honor that either. The ATV I purchased said "in stock" and they called and said they didn't have that model and sent a different one. When I received it I had to leave work and so I had to hurry and get back. Even with that, I took pictures of the damage on it and emailed it to them immediately because that's what they said to do and said not to refuse delivery. Their response was "you didn't write it on the bill of lading" oh I'm sorry, the delivery driver wasn't go to wait for me to uncrate it and assembly it to note all the deficiencies so I did what I could IMMEDIATELY. Upon assembly there was more damage, missing hardware and even the front shocks were missing. The response to that was "you can still assemble it without the front shocks" yeah cause that will work. All the other pictures of the damage were virtually ignored with the exception of the swing arm. It was used and the paint was literally falling and chipping off. Their answer for that was to buy paint, paint it send them a receipt up to $27. Well... paint is not going to stick to it because of the condition it's in so I'd need to remove it, sand it, and then repaint it. Do they care? Nope. They have blamed everything on the manufacturer... I'm sorry, but you're the one who sold this to me. I received this ATV on November 16, 2021 and they just told me the title will be another 3-5 weeks and that they ordered the shocks from the manufacturer and those will be another 3-5 weeks as well. So I have this scuffed, damaged paperweight sitting around when it was supposed to be a Christmas gift for my kids and cost over $1400 Do not do what I did and that's read the reviews AFTER purchasing. Take my word for it, you can order the same item from any other company online and receive better service.
P.s. The reviews on their website are handpicked from a paid third party site.
Zero Stars
3 years ago
FamilyGoKarts has a
2.5
average rating
from
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