I had purchased an ATV for a Christmas present , it was used for about 10 hours and the exhaust manifold cracked and the unit is showing signs of rust. I cannot speak to anyone in the company ,they only communicate through email . I have called and emailed several times and they respond about a week later .This has been going on since January 17th . Jeff Backer had asked me for photos and a VIN # which i emailed him 3 times and I still have not heard back from them . When I did speak to Sally in the sales dept. she was extremely rude and she told me to send an email again! I have a $2,500 ATV siting in my garage that is not useable . I have never seen such poor customer service in my life for them to avoid me over and over again after I spent $2,500 is completely unacceptable .This company and its products are absolute garbage . Stay away from this company !!!!!!