Ordered 2 new 4wheelers for Christmas presents. Assembled both on Christmas Eve. One of them works fine, the other has flat tires that will not hold air and an engine that idles high and will not do anything when adjusting the idle screw. We have been in back and forth contact with them for 3-1/2 months... When you call their number 1-800-250-5502 a lady answers that can provide you no assistance other than saying that she will put a message in for their maintenance department. Every time she answers, she is not the friendliest person you will talk with and you can tell she just wants to get off of the phone. The person that is over the maintenance department cannot be contacted by phone, only by emails. Email responses are generally 2-3 weeks wait time with no real resolution. Only conversation trying to identify the problem. When we call the 1-800 number back to ask what is taking so long we find that he has been on vacation... this has happened multiple times. Evidently this is a great place to work for long vacations and no urgency to assist customers. However, after spending almost $2000 on (2) 4wheelers and my child not getting to use her Santa gift once I decided that I would spend additional money out of pocket to fix it myself. I have had to take the 4wheeler to a mechanic where it needed a new carburetor because the one that it came with was faulty. I also took the tires to discount where they refused to air them up for safety concerns because they have date stamps from 2010. I was sold 15 year old tires on a new 4wheeler. One can only wonder if the 4wheeler itself is that old which is why it has carburetor problems... I wanted so bad to like and support this company but I cant. I'm out of pocket money on a brand new 4wheeler that has 0 hours on it and I have had 0 help from the company to resolve the issue. Look elsewhere and don't waste your time or money here.