STAY AWAY FROM FAMILY POOL FUN. The worst Customer service experience I have ever encountered and I buy online daily .... I am in awe of how they handle their business. They will not stay in business operating like this ..It will catch up to them . I will add to disgruntled customer list . Similar experiences as others on here . Ordered pool cover anchors and long tubes to install into ground . Shipped only the aluminum tube no anchor , no paperwork . Finally after the 3rd email told me they ship separate. REALLY listed as 1 sku on website not 2 ..tube is useless without the anchor SHOULD NOT EVEN SHIP.. Sent no less than 15 emails' asked for them to pay for shipping the tubes back since they did not ship me what I ordered and they refuse to do it.. Trying to tell me if I buy something at Target they dont pay for your gas back. ARE YOU KIDDING ME .. First of all understand how to do business online and admit your ERROR and take care of your error. Don't blame me for your Negligence.