I had an abysmal experience with Fansidea that left me utterly disappointed and frustrated. Their customer service was beyond appalling, and their promise of providing a mock-up before the production of my order was a complete farce. Prior to placing my order, I specifically requested a mock-up to ensure the accuracy of the product. The customer service representative assured me on December 8, 2023, that after placing my order, a mock-up would be sent for confirmation within 24 hours. I diligently followed their instructions, providing my order number promptly, but alas, silence ensued. Despite my repeated follow-up emails inquiring about the mock-up, there was not a single response from Fansidea. Shockingly, on December 18, 2023, I received an email notifying me that my jacket had already been shipped! To add insult to injury, a mere four hours later, they had the audacity to reach out, stating they could help alter the mock-up – an offer that was rendered utterly useless since the package had already been dispatched. This lack of communication, their failure to adhere to their own promises, and their blatant disregard for customer satisfaction are utterly unacceptable. The negligence displayed by Fansidea's customer service team is inexcusable. Their actions demonstrate a clear lack of professionalism and a complete disregard for customer concerns. I strongly advise against using this company for any purchases. The level of incompetence and disregard for customer needs is simply intolerable. Save yourself the hassle, frustration, and disappointment by steering clear of Fansidea. They have lost a potential 47 additional jacket orders and any positive recommendations from me.