DO NOT TRUST!!! Long review but PLEASE READ. I received communication from Rose through the entire inquiry process. She was extremely responsive and helpful. I was in need of custom youth jerseys for a Breast Cancer Awareness tournament. She guaranteed me that once I ordered they would send me the mock ups and upon my approval would produce them and have them to me on time. I placed the order and sent the order # to Rose as she stated so that she could oversee my order. As soon as I placed the order and sent the order # I NEVER heard from Rose again. I placed the order April 24. It is now May 2 and have not received the mock ups! I need them by May 25. I have received an email from a Kitty on occasion assuring me that everything will be finished in time yet she can't provide the mock up for me over a week post order. I told her today to cancel the order and refund it. Now I receive 5 responses. All disregarding my three requests for cancellation and the last one telling me they have been produced and are being shipped. As of 12 hours ago nothing had been done now they are miraculous produced even though I have not received the mock ups nor approved anything! Their website states 24/7 customer support which is entirely false! I tried calling and it goes straight to a generic voicemail. I then tried the chat and received one response stating I would receive a response to my questions via email within 24 hours! Now I am left scrambling to fulfill these for my entire youth soccer team and a tournament that is incredibly important to us. Please stay far away!!