This is a long review and is my experience and 100% truthful from my point of view. Okay i ordered a sofa bed as an emergency measure as I was moving and the bed with my deals was taking too long with this hunter express delivery company (who both have their own reviews about th situation). I chose fantastic furniture as they have a store front and I thought they use their own people. Turned out they also use hunter express for the things in the online store. I called fantastic furniture Artarmon store and cancelled it with little hassle and i got another couch ordered and paid for one they had in the warehouse so they could deliver it 2 days later with their own people. Which was nice and I was so happy at this point things were going smoothly. I was told fantastic furniture had spoken to hunter express and it would go back and not come here. They said they could not refund me until the couch was back in their warehouse which I am not arguing. It didn't happen this way and while I was at work on an afternoon shift hunter express bought it to my house and yelled at my boyfriend about having other deliveries, refusing to take it back. My boyfriend tried to ring fantastic furniture to try and have it taken back. I had a previous conversation earlier in the week with the Artarmon store as I had text messages from hunter express saying my deliver was coming within a few days as I read google reviews that showed a theme of hunter express doing this and voiced my concern. I was advised for either of us to ring should this occur. He got through to 3 different people with fantastic furniture from midday when it was delivered and was told noone he spoke to had any understanding of what was going on and they would call him back. They didn't. They chose to call me 5 minutes before closing that day and I was at work not seeing it until and hour after closing. It stayed outside all night which was anxiety riddled for me as it could have been broken or stolen and we wrapped it in a tarpolen just to be safe but every little noise outside woke me up. Ispoke to a lady on facebook as I cancelled work the following day to ensure it was taken away. I spoke with the manager claire and complained about my experience thinking it was over however it was not. Fantastic furniture said they would refund once they got the sofa bed back but that didn't happen until I asked and showed screenshots of emails stating this. The facebook page monitor claimed she had done it but it had been 8 business days and no money at that point so i asked questions. They tried to blame the pandemic and also the bank for the delays. I called the bank im with westpac and the lady i spoke with explained unless it was done by a cheque if they sent it it should be returned however 10 business days is what they have by law and to wait the extra 2 before lodging with fair trading. She said everyone wants to blaim the bank and had they done it I should have it already and from her persepective it is because places just do not want to pay. I got my refund on day 10 so I did not take it further. Bad experience and poor service all the way through. I won't be using them again and now warn people sharing my experience when they say they need funiture!!! This was far from a fantastic experience and I hope they improve in future.