Fareboom has circle of excuses-I have a similar situation with a trip… I originally booked flights for my son Matthew in November 2019 to Germany for a summer internship on AirFrance flight for May 10th 2020 returning August 5, 2020 (cost was $926.18 with $66.17 Travel Insurance included / Order # was O-2B972941). His college advised him not to go due to safety concerns with Covid-19 however the internship was technically not cancelled. When I reached out to Fareboom I was told they couldn’t refund my money and -I Couldn’t use the travel insurance because I didn’t have a cancellation statement from internship in Germany-but I could use ticket another date prior to 1 year from purchase date. I discussed with Matthew and we decided he would take the trip before going back (since we had to use by November) to college so as to not lose the opportunity to visit Germany since I paid the money already. The flight was rebooked for August 3rd on Delta Airlines (Order #O-2B972941) and had to pay an additional fee of $52.00 for difference in Fare. As the date approached in late July it appeared the travel ban to Germany that was in place may not be lifted by August 3rd and his travel may be restricted to Germany. We reached out to Fareboom and were told that if travel was restricted and flights were cancelled then we would get a refund. We were told just prior to flight departure that we would have to request cancelation of tickets to assure we received refund. We followed their guidance and logged into the Fareboom website on July 28th. On the website a “Popup” appeared that said the flight would be eligible for refund due to COVID-19 government mandates...not sure why but this communication is not actually sent in their message system that can be traced back? We followed the steps that they outlined in order to cancel the flight and confirm for refund... We were asked how we wanted to receive reimbursement and we selected putting back on original debit card that was used... No refund came within a few weeks ... I messaged them about the refund and was told first that since the flights did depart (with anyone not restricted I assume) and weren’t cancelled then I wasn’t due a refund... then I was told that since we cancelled the flights and not the airlines we would not receive a refund... Then I was told that I would have to go to AirFrance which confuses me since Matthew was rebooked on a Delta flight? ... and I next was told...“but the Airlines are not giving refunds on government mandates...”. COVID-19 has turned into the biggest excuse for not doing anything or at least the right things today... I can’t actually talk to a person at Fareboom because of COVID-19...no one answers phone and the automated message says you have to message them on website.. hmmm I wonder why the customer service people can be safer typing on computer vs answering the phone forbpeople they’ve taken money from and given nothing in return... A majority of this nations office staff is working remotely... Can’t FareBoom’s customer service employees answer a phone at home safely?? My standpoint: I paid for a flight to Fareboom (Not AirFrance or Delta), Fareboom is then my “travel agent”. ..they have my $978.18 in their bank account and they weren’t able to provide my son a flight; therefor it didn’t cost them or the airlines anything for his travel and I want my hard earned money back. Do they think it’s ok to take money from people and not give them anything in return.. I don’t believe their business is charity! I assume they figure we’ll just let our money go in their circle of excuses.. I’m not asking for a free-ride. I’m the only one here that lost money and although I’m sure the airlines and Fareboom are losing money in this situation its not my responsibility to support their companies for nothing in return. Their website would indicate that they are a quality company to purchase from.. Nothing could be further from truth