Ordered for a Christmas gift and was shorted 1 ribeye and almost 2 pounds of beef. The quality of the other 3 were brown in color not red. They do not have a phone number and you can only communicate by chat or email. I explained that we were short and that the quality of the steaks were not satisfactory and they asked that we send pictures. I sent the pictures and didn’t hear back. I had to chat and email numerous times and kept getting the run around. Finally I told them I would contact my bank to reverse the charge if I didn’t hear from someone by the end of the day. All of a sudden I get a email for store credit not a replacement or refund to my credit card. This was a Christmas gift and I don’t want to deal with this company again. Terrible customer service and terrible quality.