I purchased the More than 10 pounds of grass-fed boneless Ribey and/or New York steak deal. Extremely disappointed when the meat arrived! Only one piece of meat was properly vacuum sealed. All the rest of the packages had air in them and the meat was freezer burned. Four of the packages were actually torn open and the meat was exposed. This makes you wonder what contaminants the meat could have possibly been exposed to. Upon contacting customer service they referred me to an article from USDA stating that as long as the meat was frozen it was safe to eat. They said the plastic packaging tore open during shipment and that it was safe. I'm sorry but plastc does not mysteriously just tear open. Who knows when or how these packages got torn open and what the meat touched in the process. I am not feeding poorly packaged meat that is shipped from who knows where to my family. I offered to have the meat shipped back if the company would provided me a shipping label which they refused. I demanded a full refund and they kept telling me that the case is under review. What is there to review? I sent pictures of the torn packages as they arrived. There is no way to contact this company by phone. Everything is handled via web chat and email. Shameful way to do business and shameful way to stand behind your product. Do not waste your money on this company!!