Actually, this rating is underrated... we were so, so pleased with the casket for our sons untimely death... he was only 33yrs old. So first, the shock & disbelief... then to the preparation and planning. I contacted Sky Caskets on Tuesday for a Saturday funeral and my son's casket was delivered 2hrs prior to the promised time frame, on Friday! Not only was the casket received on time, however, it was above and beyond my expectations. I truly cannot THANK Matthew and his team, for such an excellent product. Our family & friends will be talking about my son's funeral for years to come. Thank you, once again... for your service, your attention to detail, and your promised delivery WAS TOP-NOTCH and 2nd to none!! And because I am such a businesswoman, I would love to be your connect between my community and Sky Caskets. Just a thought.