If I could give this company zero stars I would. These guys are scamming people in regard to shipping charges. We ordered a casket and they charged us $895 additional after we had ordered the casket online and selected the free shipping because my sons funeral was in 3 weeks. When I questioned the additional charge Shane yelled at us on the phone and said, "what don't you understand, you have to pay shipping!!" We paid it because they were holding the casket hostage, but when I found out that there are multiple other casket companies that do not charge shipping of any sort. Their website says, "you may be charged extra for shipping" but we didn't think this applied to us because we selected the free shipping on the website. FREE SHIPPING SHOULD MEAN FREE SHIPPING!!! I ordered another casket which was exactly the same from their competitor for $400 less and had true free shipping and that casket was coming from the same place as Sky Casket was coming from. My friends, stay far far away from these scammers. They are taking advantage of people during our most horrible times in our lives and they could give two cares less. They point to their website and how it says that you "may have to pay shipping charges." I sent their casket back because it showed up in a plastic bag, not even in a cardboard box to have it shipped. It had scratches all over it and looked like the material inside was dingy looking. They're still Refusing to give me a refund, despite picking up their casket.