Matthew Warner who I spoke with as a funeral director at a funeral home out and out lied to the family about what he had said to me. They wanted to deliver a casket to us on Saturday (as it was already shipped or so he said) I told him No we can't have it delivered on Sat as we have a service then, he said what about Sunday? I agreed to that as he told me the casket had been shipped. When I called him back to tell him we didn't need it until Friday,he lied to the family and told her that I told him to ship it. I did not. He told me it had been shipped. Then when he was on the phone with the family he told her "See she is trying to sell you a casket that's how they are!" It's not my family I'm not selling them anything he is. He is terrible and I would never recommend that casket company to anyone ever! We don't sale our families anything. I had volunteered to come in on my day off when he told me it had been shipped even told him it wasn't supposed to be here until Tuesday. He said because of Labor Day they had to ship it. Another lie. Sad that he immediately called the daughter of the deceased in the middle of making arrangements (not with me) and told her it was going to cost her $400 extra. He lied so much that I finally just said deliver it on Sunday. He is rude and nasty, Matthew Warner. What a sorry way to treat a grieving family! Diane Schafer