We had an upcoming event and asked the company how late we could supply the artwork in order to still receive them on time - they told us november 18th When i contacted the company on the 18th to supply the artwork - he told me i was too late. We were told different things by different people working there. They said they could 'try' to get the order done in time but it would be worse quality. I submitted the order and they sent a proof after a couple of hours, at which point i had left work. They proceeded to send faulty proofs with the wrong artwork for the next 5 hours, only receiving the final correct proof at a quarter past midnight!! This company is posing as a UK based company but the orders come from China - so don't expect speedy delivery. 'Fast lanyard' is pretty ironic. Their website is very faulty and anytime I tried to add something to the basket it would remove itself immediately after adding another item. Their customer service is awful. When you try to call them you cannot hear them on the other end - so much background noise. Every time you email the sales email, a different person replies with a different response. At one point we were told our order will arrive 10 days after our supposed date, then another employee got back to us and said that was a mistake. Super, super confusing, so untrustworthy - i would not trust them with our money again. The whole process was uncomfortable and stressful. DO NOT USE.