I hate the ridiculous password rules. I don't check into my account very often and when I do I always have to reset my password. The tech was trying to send me the link to reset my password but after trying 5 or 6 times I still never received it. I t was not in my spam folder either. He was able to send me emails, but the reset emails have never been able to be found. If this horrible system of constantly having to have to reset my passwords with ridiculously complicated ones I will be changing providers very soon. Very frustrating because I have been with them for almost 16 years already