System is pretty slick, works well. My biggest issues are that there are substantial fees for both the renter and hirer. For example, renting out kit for £100 results in the hirer being charged £15 extra, but also I lost £15 of that. This makes no sense in my mind, and I can't think of any other service that does this. For starters, that means you can quote a value in a message, but then look silly when they end up charging more. My other issue is that while they say they cover items that could be damaged, lost or stolen, they expect you to go through your insurance first. Again, this is at the expense of the renter, even though they take rougly 30% of the total cost. The only possible justification for such high fees are that 20%+ of rented items are damaged/lost etc. I really don't see that being the case.