Worse customer service experienced ever! Not only my listed items did not show in the search, but when I emailed them to report the problem the Shelley girl at customers service was only able to say she would have failed a report to send to their tech. After that I carry on emailing them to have news regarding my issue, none of them came back to me for over a week, until today when I told them I would have cancel my account, a dude came back to me apologising for the late response told me he would had look into my problem and came back to me ASAP (that was 5 hours ago) since then I haven’t heard nothing again. I have then decided to delete my FatLlama account for the simple reason that if they are not so active as customer service for such a small issue, I can’t imagine how can they be if something goes wrong between you and your borrower. I have read many bad reviews, and is really not worth the pain. Friends have got their item stolen and they have done nothing in repaying the back, God knows if they even have an insurance. Do yourself a favour and DO NOT rent on this site!