Zero stars review regarding the recruitment process. As a person that was regulated under the FSA the name previously of the FCA as I hold professional qualification's including CeMAP and CII Level 4 Diploma in Financial Planning. As I gave advice. I'm shocked by the staff that are employed by the FCA therefore it isn't a surprise by the reviews that the FCA isn't fit for the purposes designed. Especially as I've received an insulting email from the HR department that missed off my name in the body of that email that is stated on the application form and email address. Then I sent an email to fees help line email address that is on the automatic email reponse not the email for HR to be told by Autumn Shell that I had sent it to the wrong email address I hadn't it's the miss information from the FCA. Especially again her email didn't state my name in the body of the email. She claimed find email address below it wasn't it wasn't she had c.c into the email not in the body of the email. The incorrect assumptions that the staff at the FCA has made especially as they don't ask open questions that is What, where, how, who, why and which. Is disgusting. Especially due to the disgraceful service that I've received from my bank this morning. That I did ask open question. Not only that this is direct discrimination by Autumn Shell that is in breach of the Equality Act 2010. This is also direct discrimination by the HR. It's belittling to be treated this way due to my age. It's victimisation. This is bullying by these people that are meant to protect people. The FCA isn't fit for the purpose especially with it employing people such as staff in HR and Autumn Shell.