Ordered a bed in October. Turned out to have a faulty footboard. Contacted F&B customer service who said the whole bed needed to be replaced (not sure why they couldn’t just send a replacement part). Several weeks later and still no new bed - old one sitting in bits taking up space. Arrow - who F&B use for delivery - seem completely incompetent. Several emails a day confirming and then cancelling drop offs of the new bed and pick ups of the old one, including six emails yesterday contradicting each other. One email confirming a drop off was 5 minutes after one cancelling the same drop off. Needless to say, no one turned up. F&B customer service have been useless - never call back with updates and seem to have no influence over Arrow. Have started the process of getting a refund via credit card company. Don’t buy from these clowns.