Pretty much the worst retail experience I have ever had and a for someone who works within a retail business the last resort for me would be to post a poor review. Sadly after 9 attempts over 10 days to make sense of my order and why I can't receive my bed I'm still no further forward. I have no choice but to share my experience. Never receive any call back and for 10 days now I'm being told that there is a computer / system error that means they are unable to communicate with the Warehouse so delivery cant be arranged and that someone will call back, they never call back and having tried again this morning I'm told that the person / supervisor is in a meeting and this is the same supervisor that didn't call back yesterday. Asked for a senior managers email address and told that they cant give out the email address but I'm told its Isabelle Ball, not much help if I cant talk to anyone who can help. I have been very patient and polite as I really get that sometimes things go wrong but common courtesy is to call call back with some update. Really poor experience and I wouldn't recommend or use Feather and Black again, having paid in full and the fact that I need a bed I will have to keep trying, I'm dreading the prospect of having to deal with this Company if there is a problem with the bed when it finally arrives Such a poor experience and Isabelle if you read this can you please help arrange delivery for me or get someone to call me back.