Placed an order 01/18. Never received tracking information from them. Contacted them today only to find out that the tracking number still says LABEL CREATED - NO UPDATE since 01/19. Asked them to send a new order overnighted but are refusing to do so. It is very frustrating. We place a lot of orders with you guys and you cannot help us resolve this issue adequately. You can open the claim with UPS and have this lost package returned to you if found or refund you if not found. We do not need to go through all this back and forth. Had we received the tracking information from you, we would have the ability to track it and reach out at an earlier time. We would have seen that the tracking still says LABEL CREATED. But NO we never got that tracking number until today.