I ordered some lenses from FeelGoodContacts' website with next day delivery attached. Royal mail claimed they had been delivered, they hadn't on the day, and still now haven't been delivered. I asked for this to be rectified and I've been told that because the Royal Mail say its been delivered I am not entitled to a reship or a refund. This is clearly a very anti-consumer company that will look for any exit possible to fulfill their duties as a merchant. If you want good customer service I recommend you find a different seller. This time it was a cheap box of lenses'. Next time it could be a £200 pair of glasses. Avoid this site!