I placed my 3-pack hotdog order on 02-15-22 and immediately received an email from Feltman's telling me the order had been received. The charges were posted to my credit card immediately, on the same date. After not hearing anything from Feltman's for 8-10 days after placing the order, using their message center on the website and through direct email, I attempted to contact them 3 different times, asking for an update, or current status, on my order. I did not receive a reply and I could not find a contact phone number I could use to speak with them directly. After filing a claim and sending a message through PayPal, I quickly received a reply from Feltman's explaining the shipping delay was due to them transitioning fulfillment centers. I eventually received my order on 03/04/22. While I am extremely disappointed in the lack of communication and the delayed delivery time, I am amazed at how well everything was packaged. After immediately charging my credit card and after ignoring my three requests for an update, I felt I needed help through PayPal. Finally, I can say "thank you for my delivery."