We had Azure Emblem for two weeks, it was a nice boat, half way through the first week a part on the engine failed, meaning it would not start we contacted the boat yard and the engineer came out to us.
The part that was needed had to be ordered and we was told the latest it would be was Monday, resulting in us having to turn the engine off manually by getting into the engine at the back of the boat. The engineer did offer to put a temp pull cord at the back but as we had someone disabled and someone of old age it was not suitable. Through out the rest of our holiday we contacted the boat yard a few times but was told the part still wasn't in and when we was passing by we stopped off to see if it was in and the staff never seemed as if they never knew of our situation.
The part never came in, so the most part of our holiday we were having to get into the engine to turn it off which we feel is unacceptable.
In all the boat was lovely but was disappointed with How they left us without the part.
5 years ago
Ferry Marina has a
4.8
average rating
from
470
reviews
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