If I could I would rate a 0 zero review. I ordered a prescription wet dog food gastrointestinal. This is for my 12 years old diabetic dog. This was prescribed by a top diabetic specialist . This food with insulin keeps my dog alive! It is imperative she does not deviate from this food . I ordered from fetch I was quoted 2 week delay . I paid for the food I also paid extra for a next day hourly slot when the 2 week delay was quoted . I trusted this would happen . WRONG ! I was sent an email 3 hours before expected delivery to say my order of gastrointestinal dog food was not included I my order! Only food for my non diabetic dog had been despatched ! This left me stressed as my diabetic veterinary prescription dog food can only be ordered online! I telephoned fetch to be told they had no idea why it was not included in my order or why I had only received 3 hours notice ! I asked to register a complaint. A telephone advisor said he would and get back to me ! WRONG ! After a week I telephoned again to say the telephone advisor had emailed the warehouse and they had not replied! This next telephone advisor emailed to say the warehouse had been let down by their supplier and he apologised. I emailed back to say this was not good enough customer service. They are supplying prescription food and do not seem to be taking this seriously enough ! Not even bothered about the serious consequences about veterinary prescription food! Certainly not bothered about losing a regular order which is for expensive food ! Unbelievable appalling service . AVOID!