Would NOT use this company again. Ordered specialist dietary dog food from them last Wednesday, promised my order would be delivered Friday. 7 days on my product still not delivered, customer service appalling, told it was a problem with Hermes and a investigation had been raised, no call back from them 24 hours later, rang Fetch again to be given the same info, nothing they could do, refund would take 7-10 days, could not send a replacement food as that was not possible, if I wanted another order sent out, I had to pay up front and wait the 7 days for a refund. Shocking service. Would not recommend.