Placed my first order and will be last order with this joke of a company. My order was shipped and damaged by DPD the courier company and held at one of their hubs they use. Had to chase courier to find this out and when contacted Fetch customer service was told that I would eventually have been informed about the issue and provided with a discount code that does not work. Over 1 week since I placed my order and nothing until like a donkey I did all the grunt work. They responded with they would refund my money and would need wait 10 days and would need to reorder, so you can take money for payment in 24 hours and when the item gets damaged and is still with courier on route back to you you can't dispatch a replacement order unless original is cancelled and a new order created. If you try to escalate higher up the chain you will still be told that your initial payment will be returned in 10 days and will deduct payment again for repeat order. If you have any sense use another company. Discount code provided by customer service also is not accepted. Responses may seem sincere but guess this is just webchat reading off a prepared script for responses