Sounds similar to everyone else. Ordered for next day delivery. (for 29 Feb) then got message from courier saying they would deliver on 2nd March. Needless to say, one box abandoned by door on 1st March by Hermes, a notification that the other two items would be delivered the following day by DPD. I chose to delay these for a week as I would be out. Courier then delivered one of these as I had only postponed one of them apparently. The other one remains at courier. Fetch will not refund until all have been returned to them. I too have been using them for a few years. They have been great up until now. Not sure what has changed.