Absolute shambles!! Ordered 8 packs of 24 tins of butchers, it was on offer plus 15% off... result!! Or so I thought... 7 packs turned up (?!) in cardboard boxes twice the size of the pack... no problem, typical hermes, the boxes looked a mess, sure enough, the contents didn't look much better.. decided to check the individual cans... of the 168 cans delivered, 120 of them were majorlt dented! got onto Ross in customers services 'no problem, will replace all 7'... couple of days later DPD turn up with 3 boxes, refused to take amy away... opened them up... shock... 80% of those tins were dented... unsure why i received 10 packs, when i only ordered 8, sent pics to Fetch, no problem, we'll arrange to pick them up.. another day off work... five boxes arrive by DPD...! 'no, were not taking any away'... WTF?! one of the boxes open, sure enough, dented cans rolling around in the massive outer box... onto CS again... had enough, just come and collect the lot, ill have my money back... 'sure, when would be convenient?' friday please... friday came and went... noone showed... email from fetch on saturday telling me they would be coming Monday... i told them that was no good, they replied asking me if there was a safe place to leave the goods... i replied that i wasn't waiting for any goods!! monday came and went... noone came... told them i wanted someone tuesday... chased for confirmation... 'the courier hasn't picked up the ticket, when is convenient to collect?' fuming by now!! i have no food in for the dogs, they've got the dog food money... nearly two hours on the phone, zero help, zero solution... im having to cut my losses and take all this inedible dog food to the dump, and lose my money... having lost 4 days of salary waiting for the stuff, its turned out a very expensive lesson to get a couple of quids worth of savings...!!