I ordered products for my dog on 23rd March to the value of £104. The reason for the order was that we were about to run out of the only dog food that she has tolerated due to sensitivity. In order to justify the £5 delivery charge I added some extra items. I received 2 contradictory emails a few days ago, the second saying that I had to book another deliver slot as the payment hasnt gone through. No way of contacting cUstomer service, other than via a form on the Fetch website. No response received yet. Then out of the blue I received a delivery yesterday, from which the all important food was missing and no explanation. The whole thing is so frustrating. I would advise people not to order from Fetch. There are other companies out there who actually answer the phone!