I've used fetch in the past and they were fine but I am really annoyed this time round. I placed an order for cat food and cat litter two weeks ago and was completely understanding that I had a two week wait for delivery given the lockdown. I was supposed to get the delivery yesterday and had an email saying that the cat litter would arrive but then Hermes delivered 1 of 4 bags today. I have been charged for all of the cat food and all of the cat litter but ended up paying more for the increased delivery charge than the single bag of litter that they delivered. We are in complete isolation and our supplies are running very low for our cat. I've had to shell out more money for another company to send food and heard absolutely nothing from Fetch about why they've only sent a fraction of the delivery. I wouldn't have paid their extortionate delivery price for a few pounds worth of cat litter. As below, they have a technical fault on their telephone lines so you can't get through, their online chat isn't working and I doubt that I will hear anything via email. Completely ripped off, avoid until things settle down as they clearly can't handle the orders.