I came back to this company & tried them again, we had one good delivery & this last one which totalled nearly £70 of cat food was a disaster. They literally threw the contents into a box (foil trays, boxes, tins, pouches), the box was ripped open when it arrived, so we had to painstakingly count everything first, à few things were wrong but it literally looked like it had been thrown into a concrete mixer & left on for half an hour. Foil trays bent out of all recognition, labels that had come off completely. I wrote a long letter to their customer services & they offered a measly £5 off our next order for 'inconvenience caused'....saying they couldn't afford more because of Coronavirus!!! This company has had the biggest boom in history because of it. What about the damaged goods?? I complained & a so called manager rang who went on & on & on saying it was terrible & he disgusted about it, was going to take it up with x, y & z, oh & as a gesture of goodwill & not admitted liability, I'll basically give you about a tenner off your next order...?? There is over £20 of damaged goods, not including the pots that have no labels on them. We are therefore having to go through & use the damaged stuff first checking that each pack is OK as we use it. What a mean, money pinching lot. I told the manager to forget his measly ten quid - I WILL NEVER USE THE COMPANY AGAIN.