SHOCKING! Placed an urgent order for medical items for sick dog. Being delivered between 4 and 5 today. To my horror, I received an email at 4.16 pm merely saying whoops, they've cancelled my order. NO DECENCY OF AN EXPLANATION, NO WARNING GIVEN, NO CHANCE FOR ME TO ORDER FROM ANYONE ELSE. What an appalling way to treat your customers and their pets! Try another company who actually value their customers and can be relied upon when you need them.
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