I wish I read these reviews before ordering from them!! Ordered treats and 10kg bag of dog food for next day delivery. All that arrived was the treats! I spoke to customer service and the lady said it will be delivered the next day. Today is the next day and nothing! Phoned them again a lady blamed Herms and said it's with them. She would check with them and get back to me! 2 hours later I had to ring them back, man said they had to wait for an answer from Herms, so basically I will not have the food today. My dogs food will be gone today. Asked to speak to a manager, was kept on hold for 3 minutes and got told the manager Tyler will ring me back, but gave no time! What great customer service! Absolutely appalling!!! Do NOT buy from this company. I have had to spend a further £13 for next day delivery to get the dog food tomorrow. It is not one you can buy in store it's a special food.