I've ordered from this company many times & they've always been very good with shipping and the actual products but this Most recent order I placed a larger than normal order and I didn't receive one of my items. I tried to call, i also sent a message via chat and crickets, haven't heard anything. If It were just for tissue paper or something small i wouldn't have complained, things do happen but this was for a large package of gift boxes I ordered that totaled about $33.00. sad That i will have to look somewhere else because after a company you have counted on starts messing up it typically get's worse not better.