Everything we have ever purchased from Fetpack has met or exceeded our expectations. On our last order I made an error during the order process I didn't catch the mistake until I had already completed the transaction. Since it was after hours I sent an email to them explaining my error and asking if possible could they make the correction. I was hopeful but resigned to the fact I would probably be getting a product I didn't really want due to my own error. Monday morning I was extremely happy and relieved to receive a reply to my email telling me they made the correction and my order was on it's way!!! Great company and great customer service.