The Man and Van on the day was absolutely brilliant. On time, helpful and super friendly, so it would have been 5*’s based on him alone. During booking, it did surprise me that you have to put every single item (and specifics) you are moving into the quote, this is difficult to do when you are still in the process of packing etc. Other than that, I requested to ride with the driver - which I included in my quote, after the booking is confirmed I was sent a text the day before moving asking me to check with the driver if I can ride with him?! Which stressed me out a little! Would be helpful if they could confirm this for you (if you have already included it in your booking). Was a good company, but you end up having to check over things as a customer after the booking is confirmed, which I believe they should be doing.