Firstly the website is very easy to navigate. After filling in a few simple questions about you move, and paying your deposit,you are booked in to the system. You are given an email and text with your booking details to check over. Though you won't be matched up with your actual movers until 48 hours before your move, the communication is excellent with details of exactly what you need to do. Once you have been assigned your movers, you are advised to contact them at least 24 hours to confirm the booking. By this point you will have been asked to fill in an estimate through the website of what exactly needs moving. On the big day, James and Rob turned up right when they were supposed to and moved me in with record timing. All in all it was a great experience that helped relieve some of the stress of moving.