mangers who pass you around to one manager to another when u have an issue , the staff take forever to respond to emails ,they do not take complaints seriously , i have had to come so many times to get my treatment actually done and waited a year to get my treatment done which has not been done to standard , i waited months for my refund and its like they want you to chase them for everything , you will be lucky if you see one dentist rather then different ones ,i have now had my teeth ruined and am still waiting to hear to see what they will do to fix them but as i state they dont keep you informed or up-to date or reassure you , what you see on the website is certainly NOT what you get ...only positive thing to say is that the clinics are very clean the staff are friendly and welcoming however thats not going to get you nice teeth or justify for whats happened with me and others , i just wouldn't recommend them as you dont and should have to experience this from any private dental practise especially for the price you pay and time you take out for your treatment