I started £21,000 of treatment in October 2018. £13,000 through finance with Braemer.
Milton Keynes practice were very nice, but extracted all my teeth and left me with an ill fitting denture. I was due to commence implant surgery in January 2019, but despite numerous calls and emails I heard nothing until November. They arranged for an outside surgeon to do my ‘conversion’ and I had 4 upper and 4 lower implants, with full arch bridges fitted to both jaws. The teeth I have are temporary (and old style denture that’s been cut down and drilled to fit on my implants, whilst my gums healed from surgery.
Today I turned up to Milton Keynes for what I understood to be the last part of my treatments. The temporary teeth were due to come out, impressions taken of my gums and implants, in order for my permanent, titanium reinforced, full arch bridges to be made (the most expensive bit of the treatment, at £16,000). As I made my way into the practice, a handwritten note was on the door saying we are unable to see patients until further notice.
I checked the website and saw the statement about the potential liquidation. Fortunately the £13,000 I borrowed on finance is protected by the Credit Consumer Act and I spoke with Braemer who are processing either a full refund or trying to see if they can arrange for my treatment to be completed elsewhere. Unfortunately the remaining cash I had been paying the practice directly, is likely gone, as each of the practices are trading through different limited companies, each of which have secured loans against them from Metro bank, which will have first call on any assets from the companies, when they are finally wound up.
The Director of each of these companies is Simon Sati Raihi, born June 1967. The address he uses for each of the companies (one for each practice, e.g. “B&A Group Milton Keynes”) is The Retreat, 406 Roding Lane South, Woodford Green, Essex, England, IG8 8EY. This is actually the address of Nordens Chartered Accountants. When I called them today, they refused to discuss the company with me. The numerous active companies he has have a combined negative value of -£2,000,000.
If you have a finance agreement for dental work that was meant to be carried out by finest dental, speak to the finance company but keep making your monthly payments, so you don’t breach your contract. The finance company is under a legal obligation to make sure you receive the service that the loan was for, or refund the loan amount for anything not recieved. The finance companies have also been screwed by Finest Dental, as they paid the money directly to the practices and are now having to sort refunds or new services.