Compliant Still Ongoing Since 16 Feb 2024, this is the worse company in existence. Please avoid at all costs. My complaint was firstly about the quality of the matts degrading after minimal driving and less than two weeks or fitting them into my vehicle. The clip on the map has already broken and did so within the first two weeks and the rear mats still do not fit correctly even after placing my order on the website with the correct registration number of my car and sending multiple photos to them as requested to try and resolve the issue. However, the response has been that it's not their problems and it's outside of their returns policy of 15 days leaving me paying for some expensive top of the range mats that now look awful and do not fit my car. They have advised me to remove the mats from my vehicle and brush the dirt away, the clip is apparently meant to come off to stop damage to the cars carpet peg. As a professional car detailer, the issue is not dirt and brushing it back the other way, the issue is caused by the poor quality of product provided and I ordered the supreme/ top of the range matts. They have not committed to any response to the ill-fitting mats apart from they will get their department to investigate it. They clearly, do not care about the quality of service or product to the customer. As soon as they have your money, it is then not their problem. The Poor reviews have now become so bad and frequent, that they have removed Trustpilot off their website. I hope that the compliant keep coming, and that customer keep reporting the compliant on all platforms and this company should not be allowed to trade ad keep scamming customers as they currently are. I have read other customers complaints and some of the responses are aggressive, and nothing is of their own doing! I’ve fallen for the trick of this company and clearly not going to get any help or refund from them. I hope that by posting I help other customers use a more reputable/professional company when spending your hard-earned money.
7 months ago
FinestCarMats.co.uk has a
4.1
average rating
from
1,738
reviews
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