I selected the premium end of the range for my Kia Ceed and the communication and quality of the actual mats was within my expectations based on their marketing. Communication was good. However the mistake was ordering the special trim and strongly suggest you do not use this service. The sewing on the trim was appalling with as much as 10mm sections having been missed by the seamstress person. Absolutely the worst I have ever seen. I asked for replacement - rules state you cannot get full refund as they regard it as a special order - or a substantial discount. They offered 5 per cent saying I had already had 15 per cent discount - this was not a discount merely a sales marketing ploy given as standard to all sales so not a discount at all merely a sales enticement. I finally accepted 10 per cent discount because I wanted an end to it and the prevarications. I would never recommend this company and would certainly advise anyone not to have anything other than their standard black trim. To them I would highly recommend they check their products for quality before despatch.