I booked a car for 5 days with Firefly Alicante via Ryanair website. I added full Insurance protection with Rentalcars.com. On collecting the car I was asked at the Firefly desk if I wanted to take out extra insurance, I explained I had already taken this out as show on my Rental Voucher, the member of staff replied ‘you’ve taken it with another insurance company that’s fine’. I was then asked to sign my rental agreement in 10 different places. To be fair I didn’t read this in detail as there was no doubt that I didn’t want the extra insurance and the staff member had seen my rental voucher. A day after returning the car I noticed Firefly charged me £31.57 for additional insurance that I did not need and they had acknowledged I was already covered for. I have tried to get a refund of this money without success. Prior to checking my credit card account I had given Firefly an excellent review. I have now checked online reviews and Firefly seem to be doing similar to many other customers. They are either making lots of mistakes or are ripping off customers, I know what I think and will never go near this company again. I just wish I had read the reviews beforehand.