Worst experience ever. I found this company through Kayak and rented a car prepaid with full cover insurance. My flight was delay, I missed my connection flight and had to sleep at the connection airport, the whole time I was calling them to let them know about the situation which they told me it was no problem that whenever I find out my new arrival time to let them know... i did. When i arrived to the airport i went to the kiosk and they said they have a car ready for me, they took me on a shuttle to the rental place then the told me my reservation was cancelled for no-show and they couldn't do anything about it because i didn't reserved with them, it was prepaid and they only hold prepaid reservations for up to 2 hrs of reservation time. I had to call CS to get it validated then they told me they didnt have the type of car i reserved and gave me downgraded car because thats all they had when i saw plenty of cars but they said they where assigned for other reservations for later. I got treated as they were doing me a favor. When i got the car it feel like it was blowing hot air and i told them, then the air started working, i had waisted so much time arguing that i just wanted to get to my destination since i had and event that day at 4pm so i took the car and 15-20 min into my drive the air quit. i drove 2 hrs w/o ac in a 90 weather. Called them and they told me they will have a car at 5 pm, I explained my event was at 4 and i could not make it so they told me to go to the place at 8am the next morning that they will hold a car for me to pick up. I get there at 8 and they said they don't have anything for me and on their notes they have i was supposed to pick a replacement the day before between 1-5 and i didnt show up (lies, i was never told 1-5) so they will have something similar until 5 pm. I got call at 2 pm to pick up the replacement car. The car was so beat up, scratches all over the body, dents and damage. 2 microcracks on the windshield and no fuel cap. i took video and pics and used it w/o incidents. On the returned day i stopped to get gas then got to the facility, the guy asked if it was a different car i said yes. he said its all good, go to the side to wait on the shuttle. when i got to the airport i got and email with pics and marks saying i caused damage to the car. I tried to call CS but no answer. I had to open a ticket claim, they replied saying no damage charges were made (imagine if i didn't have pics to prove i didnt cause the damage. they would have charge me for a new car... BIG SCAM!!) but the charged me for gas they claimed i didn't returned the car with the gas i got it which is a lie! unfortunately i didn't take a pic of the gas when i parked the car. On top of the extra gas and time i wasted trying to exchange the fisrt car. i COULD NEVER GET IN TOUCH WITH ANYONE OVER THE PHONE IN CS TO COMPLAIN ABOUT THE WHOLE SISTUATION. DON'T WASTE YOUR TIME WITH THIS COMPANY (HERTZ-DOLLAR-FIREFLY LOS CABOS)